Refund policy
Store: Orbexan
Address: Alzeyer Straße 66, 67549 Worms, Germany
Email: contact@orbexan.com
Phone: +496005406727
Full Name: Sevdi Bagli
At Orbexan, your satisfaction is our top priority. We stand behind the quality of our products and strive to provide a smooth, worry-free shopping experience. If for any reason you are not fully satisfied, we are here to help.
1. 60-Day Money-Back Guarantee
We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.
To be eligible for a return, items must be in their original condition, and additional conditions may apply.
2. Conditions for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, unwashed, and in its original condition
- All original packaging and accessories (if applicable) must be included
- Proof of purchase (order number or receipt) must be provided
Returns that do not meet these requirements may be refused.
3. Return Process
To initiate a return, please contact our support team at contact@orbexan.com with your order number and reason for the return.
We will provide you with the return address and clear instructions on how to proceed.
Once your return is received and inspected, you will receive a confirmation email and your refund will be processed.
4. Refunds
Approved refunds are issued to your original payment method within 5–10 business days after we receive the returned item.
Processing times may vary depending on your payment provider.
5. Exchanges
We do not offer direct exchanges.
If you wish to receive a different item, simply return the original product for a refund and place a new order.
6. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include clear photos of the issue, and we will arrange a replacement or issue a full refund at no additional cost.
7. Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons (such as personal care products, undergarments, or opened sealed goods).
Any non-returnable item will be clearly indicated on the product page.
8. Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check your bank account again
- Contact your credit card company, as processing times may vary
- If the issue persists, please contact us at contact@orbexan.com
9. Free Returns
We offer free returns on orders over €30.
For orders under €30, customers may be responsible for return shipping fees unless the item is defective or incorrect.
10. Customer Support
Our customer support team is available 24/7 to assist with returns, refunds, and product-related questions.
Contact us anytime at contact@orbexan.com.